Effective Date: May 2026

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We value the depth, trust, and intention behind your decision to work together. This policy is designed to honor both the integrity of the work and the energetic commitment required for meaningful transformation.

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1. Digital Programs & Online Offerings

 

Due to the immediate access granted to all program materials, frameworks, and digital resources, all digital program and course purchases are final and non-refundable once enrollment is confirmed.

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Should you experience any technical issues accessing your materials, support will be provided promptly to ensure full and complete access.

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2. Coaching Services (1:1 & Group Experiences)

 

Coaching is a committed, relational container designed to support deep personal work.

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• Single Sessions: All single-session bookings are non-refundable once the session has been delivered.

• Coaching Packages: Refund requests may be considered within 7 days of purchase and prior to the second scheduled session. After this period, all payments are considered final and non-refundable.

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Where applicable, any approved refund will apply only to unused sessions.

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3. Payment Plans

 

Payment plans are offered as a commitment to your participation in a structured experience.

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• All installments must be completed in accordance with the agreed schedule.

• Access to program content and containers is maintained only while payments remain current.

• Payment plans are non-refundable once access to the program has been granted.

 

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4. Scheduling & Attendance

 

To honor the structure and flow of the coaching container:

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• Sessions may be rescheduled with a minimum of 24–48 hours’ notice.

• Missed sessions or late cancellations are considered delivered and will not be refunded or rescheduled.

 

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5. Exceptional Circumstances

 

In rare and unforeseen circumstances, such as significant illness or emergency, exceptions may be reviewed individually. Any such consideration is made at the sole discretion of the provider and is not guaranteed.

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6. Contact

 

For any questions regarding this policy or your enrollment, you may reach out directly:

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Julia Sandrock
Phone: +1 267-300-5802